Ascend · Privacy notice
Privacy notice
This page covers the website, accounts created on it and the early access list. The full notice for the Ascend app follows before the store release.
Last updated 2026-10-20
Who is responsible
Alcyone, Slovenia, operates ascend360.app and the Ascend platform. Contact: info@ascend360.app.
What the website stores
The website sets no analytics or advertising cookies. Your theme preference is kept in your own browser only. The web server keeps standard access logs for security for a short period.
The early access list
If you join the list we store your email address, the consent you gave (time and text version), the page you joined from and your language. We do not store your IP address, device or name. We use the address for one purpose: to tell you when early access opens. Legal basis: your consent (GDPR Art. 6(1)(a)). You can withdraw it at any time by writing to info@ascend360.app; the address is then deleted. Addresses are deleted at the latest 12 months after public launch.
Accounts created on this website
If you create an account here we store your name, email address, a one-way hash of your password (never the password itself), your time zone and when you signed in, to provide the Ascend account you asked for (contract, GDPR Art. 6(1)(b)); it is the same account the app uses. If you sign in with Google, Apple or Facebook, the provider gives us your name, your e-mail address and an identifier of your account there; we keep the identifier and the address to recognise you next time, we never receive your password for that service, never post there and store no access to it. You can unlink a provider on your account page at any time. No health data is collected on the website: the app asks for your explicit consent before it saves any. While you are signed in, sign-in tokens are kept in your own browser only (until you close the tab, or until you sign out if you chose to stay signed in). You can download your data or delete the account at any time on your account page; accounts nobody uses for 6 months are deleted after a warning email.
Lumi, the AI friend in the app
Lumi is available only after you give its own explicit consent in the app (GDPR Art. 9(2)(a)). With it, your messages and what you have saved in Ascend (profile answers, logs, progress, habits, plans and notes) are sent to Anthropic PBC, USA, to generate Lumi’s answers. Conversations are stored encrypted until you delete them; staff never see them. You can withdraw the consent and delete all conversations at any time in the app.
Lumi on this website
You can ask Lumi about Ascend on the homepage without an account. Your questions and the chat so far are sent to Anthropic PBC, USA, only to answer them; Ascend stores none of it and logs no message text. The chat stays in your own browser tab until you close it. Your IP address is used only to limit how many questions can be asked, and those counters expire within a day. Legal basis: our legitimate interest in answering the questions you ask (GDPR Art. 6(1)(f)). Please do not share personal or health details in this chat. If you are signed in, the homepage shows your own Lumi instead: the same Lumi as in the app, with the same consent and storage described above.
Premium, memberships and payments
When you buy Premium or a provider membership on this website, you pay on a page of Stripe Payments Europe Ltd. (Ireland), which receives your payment details and billing address; Ascend never sees your card or account number. We keep your Stripe customer number, what you bought, its period and status, and an invoice for every payment (name, billing address and country, and for businesses the VAT number). The country decides the VAT on a member’s invoice; for businesses we check the VAT number in the EU VIES service. Legal basis: the contract (GDPR Art. 6(1)(b)) and our tax and accounting duties (Art. 6(1)(c)): invoices are kept for 10 years, also after you delete your account, without the link to it. Premium bought in Google Play or the App Store is sold and invoiced by those stores; we only receive what is needed to show your Premium in Ascend.
Posts and the community feed in the app
A post holds only what you write, photograph or film, the activity kind and a place name you type; position, device and time data is removed from photos and videos before they are stored, and nothing you track in Ascend is ever attached. Who sees a post is your choice: your approved followers, or every signed-in member who can open your profile. Posts are never on the open web; a post leaves Ascend only when you share it yourself through your phone. Reactions are shown to you by name and to everyone else as counts. Posts, media and reactions are deleted with your account, with "Delete specific data > Social" and by the inactivity purge; a reported post that was removed is kept as evidence for the moderation team for 90 days after the decision. Other members can report a post; our moderators review reports and may remove a post, warn you or pause your posting for a period, and you can always ask for a second look through Help & support. Legal basis: the contract (GDPR Art. 6(1)(b)) for posting and the feed, and our legitimate interest and legal duties (Art. 6(1)(f) and (c), Digital Services Act) for moderation.
Your rights
You have the right of access, rectification, erasure, restriction, portability and objection, and the right to complain to the Information Commissioner of the Republic of Slovenia. If your account belongs to an organisation whose access is suspended, you cannot sign in to download your data or delete the account yourself: write to info@ascend360.app from the account’s email address and we will send you your data or delete the account.